Incorrect model numbers lead to incorrect solutions. Every brand has it's own set of unique model numbers. The design on a particular model may vary (even if it is slight) from another model. It goes without saying that different designs result in different fault symptoms and therefore, The Solution may well be different.

That is why it is important that you do not take the model number from a manual if the manual has more than one model number. You should only take the model number from off the appliance. All appliances have a model number. So please make the extra effort and look for it or the risk is yours!

You are given the opportunity to choose from a list of faults that are common to your appliance. If you choose a fault, you will then be able to see detailed explanation of the symptoms that are common with that fault. If you can identify with the symptom/s, you will get the correct solution that will cover all possible causes of that fault.

So for example, if the fault is "machine not draining" the problem could be a faulty drain pump. Before you rush out to buy a drain pump, it would be wise to check for all other reasons why it may not drain, like blockages somewhere in the appliance or within your drainage system.

We hope from this you will see that buying a drain pump is a worse case scenario. A drain pump should be purchased only after all other likely causes have been checked. For the record, 9 out of 10 times the drain pump will be fine and the cause of the blockage will be a minor obstruction.

We advise on all the likely places where the obstruction is likely to be. If you choose the correct fault you will get the correct solution.

We are dedicated professionals working hard to provide you with the solutions to your problems. Each solution covers all the possible scenarios for that fault. We also provide visual aids as well as step by step guidance to assist you. Our testimonials are a serious indication of the level of service on offer.

We are not amateurs in a chat room!

The key to a correct solution is you choosing the right fault and agreeing that the symptoms of that fault are as described. All these are necessary steps to be taken before you get to the solution. If you choose correctly, the solution will nearly always result in a fix. Occasionally, you may conclude that an appliance will have to be written off. That in itself will be the solution.

The step by step guide to the solution is detailed and orderly. If you have selected the correct fault, agreed with it's symptoms and followed the instructions properly, you will always get a solution.